Delivery routing

How do I find out where my package is?

We send you an e-mail as soon as your package is shipped with a link to track the delivery of your package on the websites of La Poste or DPD or Chronopost

With your tracking number already filled in. (If not, it is available in your customer area)

In-store pick-up : product is available upon receipt of payment if item is in stock, otherwise within 2 working days.

You will receive an email to let you know that your order is ready and that you can pick it up in the shop.

How do I track my package?

We send you an e-mail as soon as your package is shipped with a link to track the delivery of your package on the websites of La Poste or DPD or Chronopost

With your tracking number already filled in. (If not, it is available in your customer area)

In-store pick-up : product is available upon receipt of payment if the item is in stock, otherwise within 2 working days.

You will receive an email to let you know that your order is ready and that you can pick it up in the shop.

How do I change or cancel my order?

You will need to request a refund or exchange.

By going to your customer area in « History and details of my orders»   you can exchange or return a product by clicking on the "Detail".

You selected the products concerned.

Then you must tell us the reason for the cancellation or change.